You have 7 days
Exchange requests must be made within 7 days of the day your parcel is delivered.
We exchange, we do not refund
We do not offer cash refunds. What we do offer is a simple exchange, and we are always happy to help you find something you like better.
How to request an exchange
Message us on WhatsApp at +94 75 313 6095 with your order number or order details, the item you want to exchange, and the reason. If the item arrived damaged or incorrect, send a photo too.
WhatsApp is our only support channel, so everything stays in one place and we can reply quickly.
Condition of the item
To qualify for an exchange, the item must be unused, unworn, and returned in its original packaging.
Who pays for return delivery
We pay if the item has a manufacturing defect, arrived damaged, or the wrong item was sent.
You pay if you are exchanging for any other reason, such as a change of mind or a different size or preference.
Damaged, missing, or wrong items
Please tell us within 7 days of receiving your parcel. Report it in that window and we will fix it quickly at no extra cost to you.
Still need help? Message or call us on +94 75 313 6095